Expo92.pk – Marketplace Returns and Refunds
1. Overview
Expo92.pk supports refund and return requests for products sold by third-party sellers on the Platform, subject to the conditions in this policy. This policy applies to physical goods purchased through Expo92.pk. Digital goods may have separate terms and are generally non-returnable, unless defective. Buyers must initiate return requests via the Expo92.pk account interface within the specified return window.
2. Return Window
- Buyers may initiate a return request within 14 calendar days from the date of delivery.
- Returns must be completed (item received by seller/Expo92.pk logistics partner) within the same period unless extended by seller-specific terms.
- Requests after the return window will not be accepted, except where required by applicable law or warranty conditions.
3. Eligibility for Returns
Products may be returned if any of the following apply:
- Damaged, defective, incorrect, or incomplete on delivery
- Received product does not match the description or listing
- Other valid reasons as defined by seller return policies
General conditions for returned products:
- Must be unused, undamaged, and in original condition
- All original packaging, accessories, manuals, tags, and invoice must be included
- Fashion items may be tried on for fit but must remain unworn for return acceptance
- Items not meeting conditions may be rejected and returned to buyer or scrapped per seller instructions
4. Initiating a Return
To initiate a return:
- Log in to your Expo92.pk account
- Go to Orders and select the order item for return
- Click Return/Refund and follow the on-screen instructions
- Choose the return method (pickup by logistics partner or drop-off at designated point)
- Pack the item securely in original packaging
- Attach the return label provided by Expo92.pk
No return shipping fees are charged to the buyer for eligible returns unless otherwise specified by the seller.
5. Items Not Eligible for Return
Returns are generally not accepted for:
- Products explicitly listed as non-returnable in the product listing
- Used or damaged items due to buyer handling
- Perishable goods that are consumable or expire quickly
- Products with hygiene concerns (e.g., personal care, intimate wear), unless defective
- Digital goods (e.g., software codes, subscription services), unless defective
Some categories may have specific restrictions; always check the product page for return eligibility details before purchasing.
6. Refund Methods
Refunds will be issued after the returned item is received and inspected. Refund methods depend on the original payment method selected during purchase:
| Original Payment Method | Refund Method |
|---|---|
| Credit/Debit Card | Refund to original card/account |
| Mobile Wallet (e.g., Easypaisa) | Refund to the same wallet |
| Cash on Delivery (COD) | Refund to Expo92 Wallet |
| Refund Voucher | Issued as site credit/voucher |
Refunds will include the product amount and returnable shipping charges if applicable. Refund processing times vary with payment method and partners.
7. Partial Returns
Buyers may return individual items from a multi-item order. Refunds will be calculated proportionately for returned items only. Participation in bundle offers must meet the seller’s specific bundle return rules.
8. Quality Inspection
Returned products are subject to a quality inspection by Expo92.pk or an authorized logistics partner. Refunds are processed only if the product meets the return conditions outlined above. If a return request is rejected due to inspection failure, Expo92.pk will attempt to return the item to the buyer.
9. Exchange Policy
Exchanges (e.g., different size or color) are governed by seller policies. If supported, buyers may select an exchange option when submitting a return request. Exchanges depend on seller stock availability.
10. Warranty Claims
Items with warranty coverage must be handled under the manufacturer or seller warranty terms if:
- The issue arises after the return window
- The defect relates to normal usage conditions
Expo92.pk may assist in facilitating communication with the seller or warranty provider but is not responsible for warranty fulfillment unless explicitly provided.
11. Failure to Return
If a returned item is not received within the approved window, Expo92.pk may cancel the return request. In such cases, the buyer must contact customer support with proof of shipment or pickup to resolve exceptions.
12. Customer Support
For return or refund assistance:
- Use the in-app/website support option
- Contact support@expo92.pk with order details
13. Dispute Resolution
Refund or return disputes between buyers and sellers should be communicated through Expo92.pk support. Expo92.pk may intervene to facilitate resolution when platform policies are applicable.
14. Policy Changes
Expo92.pk reserves the right to update or amend this Refund & Return Policy. Updated versions will be effective upon posting on the Platform.
